FAQ's

 

Q: How much do you charge for delivery?
A: Our standard delivery charge is £4.95 for all orders in mainland UK.

For deliveries to the Scottish Highlands and offshore UK areas, please contact our Customer Service Team on 01865 339 366 to find out if any additional charges will be incurred.

 

Q: How long do I have to return something I don’t want?
A: 14 days from the day you receive the item.

 

Q: What hours is your customer service team available?
A: We are available week days from 8am - 5pm

 

Q: Can you send orders outside the UK?
A: Unfortunately not, we currently only deliver to addresses within the UK.

 

Q: How do I claim VAT exemption?
A: During the signup process you will be asked to confirm if you qualify for VAT exemption, this is a self-certification. You can read more about it here

 

Q: Something is faulty... What do I do?
A: Sorry to hear about this. Please contact our Customer Service Team on 01865 339366 and they will help you resolve this.

 

Q: How do I add something to my order?
A: Once complete, we are unable to add any further products to your order.